Golden Compass Concierge Services
Helping seniors and families navigate care, benefits, and transitions with advocacy, personalized hands-on case management, and concierge-level support
About Us
Golden Compass Concierge Services (GCCS) was founded by Lissette Fernandez, MSW, CCM, bringing over a decade of experience supporting seniors and families through life’s most important transitions.We provide hands-on case management, care coordination, benefits navigation, placement and transition support with clarity and confidence.Our goal is simple: reduce stress, provide direction, and ensure families never feel alone—through personalized, compassionate support every step of the way.Se habla español
Services and Support
Consultations & Advocacy Services
Personalized guidance and support for seniors and families navigating care decisions, transitions, resources, and available service options. Advocacy and coordination provided across home, healthcare, and long-term care settings.60-Minute Consultation • 30-Minute Follow-Up
📞 Telephonic • 💻 Virtual • 🏠 In-Person Visits AvailableCare Coordination Services
Facilitation and support to assist seniors and families navigate healthcare needs, appointments, resources, services, and ongoing care support across home care settings.🏥 Hospital & Rehab Discharge Planning
🦽 Home Health & Durable Medical Equipment (DME)
🗓️ Medical Appointment Scheduling & Follow-Up
💊 Prescription Coordination
🚗 Transportation Coordination
🤝 Connection to Community ResourcesBenefits Navigation & Applications
Help seniors and families navigate benefits, applications, resources, and available programs, including assistance with gathering information, understanding options, and completing required paperwork.📑 Medicare, Medicaid, and other insurance plans
🧑🦽 Medicaid Community Waiver Assistance
📝 Application Assistance & Renewals
🎖️ VA Benefits Assistance
📨 Appeals & Expedited Processing
🔍 Coverage Review & Plan GuidanceGuardianship Coordination & Family Support
Guidance, coordination, and support for seniors navigating guardianship-related processes, care planning, community resources, and next steps during complex care situations and transitions.⚖️ Guidance Through the Guardianship Process
📄 Coordination of Required Documentation
🤝 Collaboration with Attorneys and Providers
👨👩👧 Support for Families During Decision-MakingTransition & Placement Services
Guidance and coordination for transitions across all care settings. Assistance identifying appropriate care options, resources, and next steps for seniors and families.🏘️ Community Living (Assisted and Independent Living)
🧠 Memory Care
🏥 Skilled Nursing Facilities
❤️ Connection to Caregiver Services
Thank You
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